FREQUENTLY ASKED
QUESTIONS
Q1: My Certificate won’t print. What should I do?
First make sure you have the latest version of Adobe Acrobat.
You can download it free here:
Get Adobe Reader
Once you download it follow the installation instructions.
You should now be able to open and print certificates using Adobe® Acrobat®.
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Q2: I am having trouble logging into my course. What should I do?
Some of these difficulties are caused by the settings on your computers. The easiest
Way to solve them is to clear your ‘cookies’. Follow these steps:
Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
Then go to the middle of the Internet options box and click on ‘Delete Cookies’.
It will take a minute for the cookies to delete. Once the operation
is complete, close the box. Restart your computer, go back to our site and
log back into your course. If this does not work please contact
customer support at 888-324-3994.
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Q3: I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?
Please contact customer support so that we can assist you with this issue.
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Q4: I am using a dial up connection and my courses is running slow or not playing at times. What can I do?
Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more
information please contact your internet service provider. For improved service,
please sign up for a high speed internet or you can go to your local library
and use one of there computers.
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Q5: Once I complete my course how do I get a certificate?
This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of
course instructions when you complete your course.
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Q6: How do I register for a course without a username or password?
In order to take a course, you need to have a username and password. When you register for courses, you will create a username and
password for yourself. If you'd like to take a course,
click here and select the course
library that you are interested in taking.
- You will then see a list of courses and prices.
- Check the box next to the course(s) you would like to take and click on the "+ Add to Cart" button.
- When you have finished selecting all of the courses you are interested in purchasing, click on
"Checkout and Proceed" button.
- Fill in your registration information and your billing information.
Note: your email address will be used as your username.
- Once you have registered, you will receive an email explaining how to log on and start your courses.
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Q7: I forgot my User Name and Password. What do I do?
If you have forgotten your password, click
here then on the top right of that page click on the "forgot password" link.
Enter your email address. You should receive an email to your email address
stating your password. If you have forgotten your username and password,
please contact customer support at 1-888-324-3994.
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Q8: Must I complete my course in one sitting?
No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your
information will be saved.
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Q9: Can I register and pay for an employee?
A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or
group of employees, please contact us at 1-888-324-3994.
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Q10: How do I register multiple students at one time?
To register multiple students, please call our sales team at 1-888-324-3994.
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Q11: Is there a time restriction on completing the course?
For the OSHA 10 Hour Outreach and 30 Hour Outreach courses the time to complete the course is six months
from the date of registration.
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Q12: Who do I call to set up a corporate account?
To set up a corporate account, please call our group rates department at 1-888-324-3994.
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Q13: How can I pay for the course?
You can pay for the course by credit card, debit card, or purchase order. If you are a corporate client that is signing up multiple students,
you can set up a corporate billing account and be invoiced for your purchase at the end of each month.
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Q14: Are their bulk discount prices?
Yes, there are! To learn more about our bulk pricing discounts, please call 1-888-324-3994.
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Q15: How do I go back and reprint my certificate of course completion?
Click here and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.
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Q16: Who can I contact regarding Safety questions?
If you have any safety questions you can email them to:
outreach-trainer@360training.com
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Q17: Do you accept any type of financial aid or offer any special rates for students or military personnel?
No financial aid is available for our courses. We do offer discounts for
military personnel and groups. Contact Compliance Training Institute for
more information at 1-888-324-3994.
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Q18: How do I know where I am in the course?
When you are logged in to the course, click on the "My Training" button in the bottom left hand section of the course player. Click on "Outline" to
see where you are in the course and to skip around to different sections.
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OSHA 10 and
30 hour Safety Courses FAQ’s
1) Are you OSHA approved?
We were among the
first to have been authorized to offer online OSHA courses. We
now offer the OSHAcampus 10 and 30 hr online safety courses for
Construction and General Industry. Our training does not result
in a DOL card. We are not an OSHA approved online provider. OSHA
does not approve any providers. OSHA authorizes training
providers to offer online 10 and 30 hour outreach training
online. However, we offer onsite classroom training for OSHA
10/30 hr Construction Outreach. This onsite training will result
in a DOL card upon completion and submittal to OSHA.
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2) Is the 10 & 30 hour online safety course OSHA
approved?
OSHA does not approve providers and
therefore, we are not an OSHA approved training vendor. OSHA
only authorizes or accepts training vendors. OSHAcampus 10 and
30 hour safety courses cover both the OSHA 29 CFR 1910 and 29
CFR 1926 standards. Up on completion of the course, you will get
an OSHAcampus wallet card which will expire in 3 years. These
course do not result in a DOL or OSHA card upon completion.
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3) What states is the training valid for?
43 states do not have a mandatory training
requirement. For these states, safety education is voluntary and
oshacampus certifications are widely accepted. 7 states ( NV,
CT, MA, NY, MO, RI, NH) have mandatory OSHA Outreach
construction safety training requirements, which vary from state
to state. Please read the state requirements for your state or
check with your employer or project manager. We recommend that
you check with your employer (or the entity requiring you to
have training) if you have any doubt about what is required and
whether the oshacampus certification meets your desired training
needs.
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4) Will I get a printable certificate upon
completion?
Yes, you will be able to print a
certificate upon successfully completing your course. An
OSHAcampus wallet card certifying completion of training will
come in the mail.
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5) Will I get a DOL card in the mail?
If the student elects to take an onsite OSHA 10 and 30 hour
courses, then the student will get DOL card in 4-6 weeks. If
they are taking the online 10 and 30 hour safety training
through OSHAcampus, then the student can get an immediately
printable certificate followed by an OSHAcampus wallet card in
1-2 weeks. Remember, the OSHAcampus training will not result in
a DOL card.
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6) Is the online course equivalent to classroom
courses?
There are some minor differences. The
classroom course leads to a DOL card while the online leads to a
printable certificate of completion and OSHAcampus wallet card.
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7)
I see companies offering the OSHA 10 training for $18-20 per
person, why is your pricing higher?
Students
need to be wary of offers that seem too good to be true. The
major providers have very similar pricing that reflects the
significant costs associated with creating and supporting high
quality programs.
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8) Where does the DOL card come from? Does it have
a photo/ID?
The DOL card comes from the
government and has the students name on it, no photo.
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9)
Why is online training better than on-site training?
Two words: convenience and self-paced. Many workers
are so busy or live in areas where classroom sessions are not
practical. Online offers much greater convenience. The
self-paced nature of online allows each student to spend more
time on the topics they are not familiar with and move more
quickly through those that they are.
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10) How do I
take an online course?
You select and pay for
your course and then you will get login credentials. Once you
log in, you click on the course you purchased and start
learning. You just click to the next scene whenever you finish
the current one.
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11) How many attempts do I get to take the test?
You get 3 attempts for the quizzes as well as the
final exam
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12) Can we complete the OSHA 10/30 course straight
without any breaks?
No. OSHA limits students to
7.5 hours of training per day so you can remain refreshed during
your learning process.
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13) If after March 31, 2012 you are no longer on
the OSHA Accepted provider list but plan to offer your Branded
Outreach wallet cards will these be acceptable if OSHA does an
inspection of a job site, will we be at risk of a fine?
Per OSHA website:
http://www.osha.gov/dte/outreach/index.html, "Outreach is a
voluntary program and does not meet training requirements for
any OSHA standards." So users are in the same position whether
they use our program or OSHA's Outreach program or oshacampus
certifications.
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14) If I purchased the 10 or 30 Hour course prior
to March 31, 2012, how does this conflict with the OSHA standard
that the student has 6 months to complete their course?
Users must begin the course by March 31st and complete by it
by Oct 15th.
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15) Is it possible to continue utilizing the LMS
for our tracking/audit trail but with a 3rd party OSHA Accepted
course via AICC/SCORM and be charged only for the usage of the
LMS but not the content?
Yes, though there will
be some professional service charges for the integration. Please
check with your provider as to whether OSHA is allowing delivery
via 3rd party LMS’s.
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16) Why does it take 4-8 weeks to get my DOL card?
OSHA only allows providers to submit reports every 2 weeks
and then takes OSHA up to 4-6 weeks to process and mail the your card. In rare cases
there may be additional delays that result in longer wait times.
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